I recently ordered a conversion kit for my Weber grill. Unfortunately, the kit did not work properly. I contacted customer service and received an email and John left me a number to call. I contacted John and he was very helpful. He explained the issue I had and sent me a link on how to correct it. Moreover, he issued a refund for the kit with no questions asked. It was a pleasure knowing there are still helpful people out there! Thanks again. Would definitely recommend this company to any who value good service.